Dhx4d Terms and Conditions — Malaysia Platform Usage Guidelines

1 Introduction and Acceptance of Terms

These Terms and Conditions ("Agreement") constitute a legally binding agreement between you ("Member" or "User") and dhx4d ("Platform", "we", or "dhx4d"). This Agreement governs your use of the website, services, games, and all content provided by dhx4d.

Dhx4d operates as an online gaming platform offering a wide range of game categories including slots, bingo, fish shooting games, sports, and more to eligible Malaysian players. All our services are subject to the terms stated herein.

These terms may be updated from time to time. Any changes will be communicated to members via a notice on the platform, and continued use after such changes constitutes acceptance of the updated terms.

2 Eligibility and Account Registration

To register and use dhx4d services, you must meet all of the following eligibility requirements:

• Be at least 18 years old or comply with the minimum age requirement set by the laws in your region of residence, whichever is higher.
• Residing in a geographic region where the use of the dhx4d platform is permitted under local law.
• Not an individual whose account has previously been closed or banned by dhx4d.
• Acting on your own behalf and not as an agent for any other party.
• Having full legal capacity to enter into this binding agreement.

Each member is only permitted to hold one account only. Registering multiple accounts by the same individual is strictly prohibited and may result in the closure of all associated accounts and forfeiture of any existing balances.

You are solely responsible for keeping your account username and password confidential. dhx4d will not be liable for any losses arising from unauthorised access to your account due to negligence in safeguarding your login credentials.

3 Deposits, Withdrawals and Financial Transactions

Dhx4d supports a variety of payment methods commonly used by Malaysian players, including DuitNow, FPX, Touch 'n Go eWallet, GrabPay, and Boost. All transactions are conducted in Malaysian Ringgit (MYR).

The terms relating to financial transactions are as follows:

1. The minimum deposit amount is subject to the selected payment method and will be displayed during the deposit process.
2. Withdrawals are processed within 15 minutes to 24 hours depending on the withdrawal method and the time the request is submitted.
3. For security and fraud prevention purposes, withdrawals may only be made to the same payment method used for the deposit.
4. Dhx4d reserves the right to request additional verification documents before processing withdrawals that exceed certain limits.
5. Dhx4d does not charge fees for standard deposit and withdrawal transactions; however, third-party fees may apply.

If we identify any suspicious or unrecognized transactions, dhx4d reserves the right to suspend processing while an investigation is conducted. This is a protective measure to ensure the security of your account.

4 Bonuses, Promotions and Wagering Requirements

Dhx4d offers a variety of bonuses and promotions for both new and existing members. All bonuses are subject to rollover requirements and specific conditions stated in each promotional offer.

The general rules applicable to all bonuses and promotions at dhx4d are:

• Bonuses may only be claimed once per eligible promotion, unless otherwise stated.
• Wagering requirements must be fully met before any withdrawal using bonus funds can be made.
• Bonuses obtained through fraudulent means or via duplicate accounts will be voided without notice.
• Dhx4d reserves the right to modify, suspend, or cancel any promotion at any time with reasonable notice.
• Any attempt to abuse the bonus system or manipulate promotional terms will result in account closure.

5 Game Rules and Player Conduct

All games on the dhx4d platform use independently audited Random Number Generator (RNG) technology. This ensures that every game outcome is truly random and fair to all players without any manipulation.

Players are required to comply with the following code of conduct when using the dhx4d platform:

• Using any automated software, bots or scripts to play or interact with the platform is strictly prohibited.
• Colluding with other players to manipulate game outcomes or exploit the system is strictly prohibited.
• Exploiting any technical bugs or system vulnerabilities to gain an unfair advantage is strictly prohibited.
• Using another person's account or allowing others to use your account is strictly prohibited.
• You must act respectfully and refrain from using offensive language in any communication with the dhx4d team.

Violation of any of the above rules will result in immediate action, which may include temporary suspension, permanent account closure, and forfeiture of all balances and pending withdrawals.

6 Privacy, Data and Account Security

Dhx4d takes the personal data protection of every member seriously. The information you provide is used solely for account management, transaction processing, and service improvement. We do not sell or share your personal data with third parties without your consent.

The dhx4d platform is equipped with 256-bit SSL encryption to ensure all data transmitted between your device and our servers remains secure and confidential. Two-factor authentication (2FA) is available and strongly encouraged for all accounts.

For more information on how we manage and protect your personal data, please refer to Privacy Policy of ours as detailed in a separate document.

7 Responsible Gaming and Self-Control

Dhx4d is committed to promoting responsible gaming among all members. We believe that gaming should remain a source of entertainment and not become a cause of financial or emotional distress.

Self-control tools available to all dhx4d members include:

• Deposit Limit: Set daily, weekly, or monthly limits on your deposit amount.
• Loss Limit: Cap the maximum amount you can lose within a set time period.
• Session Limit: Control the amount of time spent playing each day.
• Temporary Account Suspension: Take a break from the platform for 24 hours, 7 days, or 30 days as needed.
• Self-Exclusion: Permanently close your account if you need serious assistance.

For more information or to activate any self-control tools, visit the Responsible Gaming of ours.

8 Limitation of Liability and Disclaimer

Dhx4d strives to ensure the platform runs without interruption; however, we cannot guarantee that the service will always be free from technical errors or disruptions beyond our control.

To the extent permitted by applicable law, dhx4d shall not be liable for:

• Losses or damages arising from service disruptions, technical failures or cyberattacks that are beyond our reasonable control.
• Losses arising from gameplay decisions made by the player themselves.
• Any indirect, incidental, or consequential losses arising from the use of the platform.
• Actions or inactions of third-party payment providers used for deposits and withdrawals.

9 Account Closure and Service Termination

You may close your dhx4d account at any time by contacting our customer support team. Prior to closure, any outstanding bonus wagering requirements will be voided and your real balance (personal funds, excluding bonuses) will be processed for withdrawal in accordance with standard procedures.

Dhx4d reserves the right to suspend or close any member's account without prior notice under the following circumstances:

• Violation of any terms stated in this document.
• Fraud, cheating, or any attempt to deceive the platform or other players.
• Suspicion of money laundering or financing of illegal activities.
• Providing false or misleading information during registration or the KYC process.
• Use of unauthorized software or exploitation of technical bugs.

If an account is closed due to a terms violation, dhx4d reserves the right to forfeit all bonuses, winnings from fraudulent activity, and balances associated with that violation.

10 Applicable Law and Dispute Resolution

These Terms and Conditions and any disputes arising from them shall be governed and interpreted in accordance with applicable law. dhx4d operates under a valid gaming license and complies with all relevant regulatory requirements.

Should any dispute arise between you and dhx4d, we encourage resolution through the following channels in order:

1. Contact Customer Support: Most issues can be resolved quickly via our 24/7 Live Chat.
2. Official Written Complaint: Submit a written complaint to the dhx4d management team via official email.
3. Mediation: If internal resolution fails, both parties may agree to undergo an independent mediation process.

We are committed to resolving every complaint fairly, transparently and within a reasonable timeframe. Member satisfaction is dhx4d's top priority.

11 Amendments to Terms and Conditions

Dhx4d reserves the right to amend, add to, or remove any part of these Terms and Conditions at any time. Changes take effect as soon as they are published on this platform.

We will endeavour to provide members with reasonable notice before any significant changes take effect, whether through in-account notifications, registered email or a visible notice on the website. Continued use of the platform after such changes constitutes your acceptance of the updated terms.

It is your responsibility as a member to review this Terms and Conditions page periodically to ensure you remain informed of the latest applicable terms.